We continuously monitor speechmatics.com and the services we provide. If there are any performance or service incidents, an update will be posted here.
Please scroll down to view any upcoming scheduled maintenance.
Batch SaaS - EU
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - EU1
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - EU2
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - US
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - US1
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - US2
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - AU
Operational
90 days ago
100.0
% uptime
Today
Batch SaaS - AU
Operational
90 days ago
100.0
% uptime
Today
Docs (docs.speechmatics.com)
Operational
90 days ago
100.0
% uptime
Today
Portal (portal.speechmatics.com)
Operational
90 days ago
100.0
% uptime
Today
Docker and Helm Registry (speechmaticspublic.azurecr.io)
Operational
Resolved -
This incident has been resolved.
Apr 25, 07:22 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 24, 18:29 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 24, 14:50 UTC
Identified -
The root cause has been identified and we are working on a solution.
Apr 24, 14:03 UTC
Investigating -
We’re currently experiencing degraded performance in our US2 region. Customers may see degrading experience. We recommend using US1 endpoint until the issue is resolved.
Our team is currently working to restore normal performance levels.
We apologise for any inconvenience.
Apr 24, 13:32 UTC
Resolved -
After monitoring this incident, we can confirm it has now been resolved.
We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.
Apr 21, 12:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 21, 09:29 UTC
Identified -
The root cause has been identified and we are working on a solution.
Apr 21, 08:50 UTC
Investigating -
We’re currently experiencing degraded performance in our RT EU region. Customers may see capacity errors.
Our team is currently working to restore normal performance levels.
We apologise for any inconvenience.
Apr 21, 07:45 UTC
Resolved -
This incident has been resolved.
Apr 17, 03:54 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 17, 03:23 UTC
Investigating -
We’re currently experiencing degraded performance in our Batch SaaS AU region. Customers may see delays is processing jobs for audio duration > 12 mins.
Our team is currently working to restore normal performance levels.
We apologise for any inconvenience.
Apr 17, 02:49 UTC
Resolved -
This incident has been resolved.
Apr 16, 09:14 UTC
Update -
Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
Apr 14, 10:47 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.
Apr 10, 15:31 UTC
Update -
We are continuing to investigate this issue.
Apr 10, 11:59 UTC
Investigating -
We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.
Apr 10, 11:58 UTC