Degraded performance and errors for Batch transcription in US2
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 2026 - 21:38 UTC
Investigating - We are investigating elevated error rates and slow responses on the Batch transcription API in the US2 region. Some requests to submit or retrieve jobs may fail or time out, and jobs may take longer than usual to complete.
Nov 10, 2026 - 20:34 UTC

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We continuously monitor speechmatics.com and the services we provide. If there are any performance or service incidents, an update will be posted here.

Please scroll down to view any upcoming scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Batch SaaS - EU Operational
Batch SaaS - EU1 Operational
Batch SaaS - EU2 Operational
Batch SaaS - US Degraded Performance
Batch SaaS - US1 Operational
Batch SaaS - US2 Degraded Performance
Batch SaaS - AU Operational
Batch SaaS - AU Operational
Docs (docs.speechmatics.com) Operational
Portal (portal.speechmatics.com) Operational
Docker and Helm Registry (speechmaticspublic.azurecr.io) Operational
Appliance Licensing Service Operational
Realtime SaaS - US Operational
Realtime SaaS - EU Operational
Management Platform (mp.speechmatics.com) Operational
Usage Reporting (usage.speechmatics.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Unresolved incident: Degraded performance and errors for Batch transcription in US2.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

RT SaaS USA - Session concurrency values maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
Verifying - Maintenance was successfully completed at 08:11 UTC on 4th November 2026. Some customers may still experience usage values lower than true concurrency until 6th November 2026 08:00 UTC.
Nov 4, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 UTC
Scheduled - Scheduled maintenance: RT SaaS USA - session concurrency values
When: 4th November 2026 08:00 UTC to 6th November 2026 08:00 UTC

The usage value in the Info message (type: concurrent_session_usage) sent by the Realtime (RT) SaaS API may show a number lower than your true concurrency during this maintenance window. This is while we migrate the infrastructure that tracks concurrent session usage for the RT SaaS API.

What this means for you:
- Your quota limits and the number of concurrent sessions you can open are unchanged
- Your quota headroom is unaffected, so you will not unexpectedly receive quota errors
- There will be no disruption to general RT SaaS service or availability. This will only affect session concurrency values from the API.
- No action is required on your end

Reported usage will be accurate again after the maintenance window.
Oct 30, 12:07 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

RT SaaS EU - Session concurrency values maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 20:00 UTC
Verifying - Maintenance was successfully completed at 20:11 UTC on 2nd November 2026. Some customers may still experience usage values lower than true concurrency until 4th November 2026 20:00 UTC.
Nov 3, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 UTC
Scheduled - Scheduled maintenance: RT SaaS EU - session concurrency values
When: 2nd November 2026 20:00 UTC to 4th November 2026 20:00 UTC

The usage value in the Info message (type: concurrent_session_usage) sent by the Realtime (RT) SaaS API may show a number lower than your true concurrency during this maintenance window. This is while we migrate the infrastructure that tracks concurrent session usage for the RT SaaS API.

What this means for you:
- Your quota limits and the number of concurrent sessions you can open are unchanged
- Your quota headroom is unaffected, so you will not unexpectedly receive quota errors
- There will be no disruption to general RT SaaS service or availability. This will only affect session concurrency values from the API.
- No action is required on your end

Reported usage will be accurate again after the maintenance window.
Oct 30, 12:04 UTC

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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