Resolved -
This incident has been resolved.
Oct 9, 15:34 UTC
Monitoring -
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
Oct 9, 13:30 UTC
Update -
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
Oct 9, 12:15 UTC
Update -
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
Oct 9, 11:06 UTC
Update -
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
Oct 9, 09:53 UTC
Identified -
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
Oct 9, 08:37 UTC
Investigating -
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
Oct 9, 08:33 UTC