We have seen no further issues since rolling out the fixes.
This incident is now resolved.
We apologize for any inconvenience caused.
Posted Sep 29, 2023 - 15:26 UTC
Monitoring
A fix to billing and card payments functionality has been deployed. We are now monitoring for further issues.
Posted Sep 29, 2023 - 14:50 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 29, 2023 - 10:05 UTC
Update
We have deployed a workaround to temporarily disable card payment functionality. Other Portal functionality has been restored and we are continuing to work on a fix for payments.
Posted Sep 29, 2023 - 09:59 UTC
Identified
We have identified the cause of the issues and we are working on a fix.
Posted Sep 29, 2023 - 09:35 UTC
Investigating
We’re experiencing a service outage on portal.speechmatics.com UI. Our team is currently working to restore the service. We apologize for any inconvenience.