We've continued to monitor this incident and can confirm it has now been resolved.
We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Posted Aug 07, 2025 - 10:33 UTC
Monitoring
The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status.
We will continue to monitor the situation for any changes.
Posted Aug 07, 2025 - 10:18 UTC
Identified
The root cause has been identified and our engineering teams are working on a solution.
Posted Aug 07, 2025 - 09:59 UTC
Investigating
We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time.
Our team is currently working to restore normal performance levels.