Elevated transcription job failures in EU

Incident Report for Speechmatics

Resolved

This incident has now been successfully resolved.

Once again we would like to apologise for any inconvenience caused.
Posted Jul 25, 2022 - 10:50 UTC

Monitoring

The issues have been identified and all customer jobs were successfully redirected to one of the other service clusters.

The service has now been restored to normal operational status and we will continue to monitor it.
Posted Jul 25, 2022 - 10:46 UTC

Investigating

We are investigating elevated transcription job failure rates in our EU region.

Please report any issues associated with this by emailing support@speechmatics.com.

We are sorry for any inconvenience and further updates will follow.
Posted Jul 25, 2022 - 10:32 UTC
This incident affected: Batch SaaS - EU (Batch SaaS - EU1).