RT SaaS EU elevated error rates and degraded performance

Incident Report for Speechmatics

Resolved

This incident has been resolved.
Posted Aug 11, 2023 - 07:47 UTC

Monitoring

RT SaaS EU environment experienced elevated connect error rates and degraded performance from 01:00 UTC to 01:30 UTC and 03:00 UTC and 03:15 UTC. We have identified the root cause and are continuing to monitor the situation for reocurrance.

We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Posted Aug 11, 2023 - 02:00 UTC
This incident affected: Realtime SaaS - EU.