The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
Posted Oct 09, 2025 - 13:30 UTC
Update
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
Posted Oct 09, 2025 - 12:15 UTC
Update
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
Posted Oct 09, 2025 - 11:06 UTC
Update
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
Posted Oct 09, 2025 - 09:53 UTC
Identified
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
Posted Oct 09, 2025 - 08:37 UTC
Investigating
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
Posted Oct 09, 2025 - 08:33 UTC
This incident affected: Batch SaaS - EU (Batch SaaS - EU1, Batch SaaS - EU2), Batch SaaS - US (Batch SaaS - US1, Batch SaaS - US2), Batch SaaS - AU (Batch SaaS - AU), and Portal (portal.speechmatics.com), Management Platform (mp.speechmatics.com).