Speechmatics Status - Batch Cloud - EU1 - English Enhanced Operating Point Partial Outage

Batch Cloud - EU1 - English Enhanced Operating Point Partial Outage

Incident Report for Speechmatics

Resolved

Between 00:15 AM UTC and 1:30 AM UTC, we detected elevated error rates when processing English language jobs with the enhanced operating point in our Batch Cloud - EU1 environment affecting ~5% of jobs. Our engineering team identified the cause of the issue and worked to resolve this. After 1:30 AM UTC, customers may have seen processing delays for jobs submitted using the English language and the enhanced operating point until 8 AM UTC.

As of 8 AM UTC, this issue has been mitigated and service has now been restored to normal operational status.
We will continue to monitor the situation for any changes.

We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

Posted Jun 07, 2023 - 00:15 UTC