We've continued to monitor this incident and can confirm it has now been resolved.
We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Posted Feb 28, 2025 - 08:17 UTC
Monitoring
The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status.
We will continue to monitor the situation for any changes.
Posted Feb 27, 2025 - 18:24 UTC
Identified
The root cause has been identified and our engineering teams are working on a solution.
Posted Feb 27, 2025 - 16:29 UTC
Investigating
We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution
Posted Feb 27, 2025 - 14:25 UTC
This incident affected: Batch SaaS - US (Batch SaaS - US1).