Elevated API Errors Occurring Globally

Incident Report for Speechmatics

Resolved

This incident has been resolved.
Posted Sep 08, 2022 - 08:20 UTC

Update

The service is at normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 22:30 UTC

Update

The service is at normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 21:35 UTC

Update

The service is at normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 20:35 UTC

Update

The service is at normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 19:34 UTC

Update

The service is still recovering to normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 18:34 UTC

Update

The service is still recovering to normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 18:04 UTC

Monitoring

The service is now recovering to normal operational status. Please retry any previously failed requests. We are continuing to monitor.
Posted Sep 07, 2022 - 17:51 UTC

Update

The service has restored to normal operational status on the US environment.

The mitigation is still being applied to the EU environment.
Posted Sep 07, 2022 - 17:34 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 07, 2022 - 17:33 UTC

Identified

The service has restored to normal operational status on the US environment.

The mitigation is being applied to the EU environment.
Posted Sep 07, 2022 - 17:22 UTC

Monitoring

The service has now restored to normal operational status and we will continue to monitor it.
Posted Sep 07, 2022 - 17:07 UTC

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

We apologise for any inconvenience caused.
Posted Sep 07, 2022 - 16:53 UTC
This incident affected: Batch SaaS - EU (Batch SaaS - EU1) and Batch SaaS - US (Batch SaaS - US1).