Transcription Jobs Timing Out Intermittently in US

Incident Report for Speechmatics

Resolved

This incident has now been resolved.

Once again we would like to apologise for any inconvenience caused.
Posted Aug 09, 2022 - 21:33 UTC

Monitoring

The incident has been mitigated as customer jobs have been successfully redirected to a functional service cluster.

The service has now been restored to normal operational status and we will continue to monitor it.
Posted Aug 08, 2022 - 22:42 UTC

Identified

The root cause of the incident has been identified and we are now working on a solution.

We are sorry for any inconvenience and further updates will follow.
Posted Aug 08, 2022 - 22:06 UTC

Investigating

We have been experiencing an infrequent spike in API errors in the US environment today due to network issues on 2 clusters.

Please retry any jobs that have failed to complete.

Otherwise, please report any issues associated with this by emailing support@speechmatics.com.

Apologies for the inconvenience.
Posted Aug 08, 2022 - 18:48 UTC
This incident affected: Batch SaaS - US (Batch SaaS - US1).