Slow processing of jobs in Batch SaaS US1 endpoint

Incident Report for Speechmatics

Resolved

This incident has been resolved.

Posted Feb 02, 2026 - 23:14 UTC

Monitoring

A fix has been implemented by our third-party cloud provider and we are monitoring the results.

Posted Feb 02, 2026 - 22:56 UTC

Identified

The root cause has been identified as an issue with our third-party cloud provider. We expect a mitigation to be in place by 00:00 UTC.

Posted Feb 02, 2026 - 22:22 UTC

Investigating

We have identified a problem which is affecting the processing time of jobs in our Batch SaaS US1 endpoint. For faster processing times, please use the Batch SaaS US2 endpoint. This issue is currently being investigated.

Posted Feb 02, 2026 - 21:57 UTC

This incident affected: Batch SaaS - US (Batch SaaS - US1).